Why do I need my customers to activate their line?

Getting your customers to activate their Resolve line ensures that they update the payment remittance information in their Accounts Payable system to pay you through Resolve instead of paying you directly.

When do I need my customers to activate?

Your customers activate after Resolve has approved them and you have accepted Resolve's offer.

Finalizing buyer credit to accept an offer

How do I get my customers to activate their line?

The easiest way to get your customers to activate their Resolve line is by sending them an activation email directly from your merchant dashboard. You can also choose to copy the activation link from your merchant dashboard and send it to them yourself via email.

Sending an activation link from the merchant dashboard

What happens when my customer clicks through to activate their line?

Your customer will need to confirm their accounts payable email and accounts payable phone number. They will also need to confirm that they have updated their AP system to pay you through Resolve.

Finally, your customer will have the option to create an account if they want to view their payment history, save payment methods, and manage their account with you via your online portal, which Resolve powers for you.

How is this experience branded?

The experience is merchant-branded and "powered by Resolve." Your customers continue to receive invoices payable to you and can even send checks payable to you via the Resolve lockbox if they choose to pay by check.

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