Can I request a re-evaluation for a declined customer?

Customer applications can be declined for a variety of reasons. However, in some cases, our Credit and Risk teams can take a second look.

If the customer's application is declined for the following reasons, you may upload additional information through your online portal:

1. Not enough credit history
2. Not enough information in the application
3. Cannot verify that the applicant works for the submitted business, or
4. Unable to find the business's credit report

The following documents are acceptable:

• Customer credit references  
  • You may ask Resolve to send your customer a credit reference request form. Email the request to credit-requests@resolvepay.com. Once we receive the completed form, our team will work to reach out to the provided references and make a decision. 
• Previous transaction history  
  • If you have previously done business with this customer, please upload the transaction history with the customer for a re-evaluation.
• Verification of the applicant's business
  • To protect your business and Resolve against fraud, we may decline the application until we can verify the applicant's relationship with the business they are applying under. Acceptable documents are:
    
    • Articles of organization
    • Stock certificate

If we cannot approve an application, we encourage you to invoice your declined customer through Resolve using Non-Advanced Net Terms (NANT). Invoicing your customers using NANT will help your customer build an internal credit history with Resolve, which can help Resolve re-evaluate the account again once a sufficient credit history is built.

Resolve now supports all invoicing

What invoice options does Resolve support?

Should the customer establish a positive and timely repayment history through NANT, we encourage you to reach out to us for a re-evaluation at credit-requests@resolvepay.com