Shipment Verification Policy and FAQs

Policy: Shipment verification is required for invoices indicated by Resolve. Until shipment is verified, the cash advance payouts for indicated invoices will be paused.

To receive your cash advance payout, you will be required to demonstrate to Resolve the fulfillment of your product to your customers. This is done by providing Resolve with shipping details so that we can verify the delivery of product to your customers.

Resolve's Shipment Verification Process

Shipping details are verified by Resolve in the following order:

1. Automatic verification. Shipping details are sent to our third-party partner Aftership for automatic verification. Aftership will verify if the shipping details are legitimate and provide real-time status updates on the delivery. Shipping details that are found in Aftership are automatically verified and require no further steps to release the cash advance payout for the associated invoice.

2. Manual verification. Shipping details are manually reviewed by Resolve, when necessary. Shipping details that are unable to be validated by Aftership or do not include a "tracking number + courier" format (e.g., submitted BOLs, self-delivery by the merchant, customer pick-ups, etc.) will be manually reviewed by Resolve's Risk team. Once verified by Resolve's Risk team, the cash advance payout for the associated invoice will be released to the merchant. The SLA for a manual review is 1 business day.

FAQs

• What if I do not have shipping details when sending an invoice through Resolve? You can add shipping details after sending an invoice through Resolve. For details on how to do so, and on how Resolve will indicate which invoices still require shipping information, please refer to this Help Article.
• Once my advance payout is unpaused, how long will it take for me to receive the payout to my account? Within 2 business days.
• Who can I talk to to find out more about the shipping verification requirements for my Resolve account? Reach out to your assigned Customer Success Manager. If you are unsure who this is, then please send an email to accounts@resolvepay.com and we will be happy to assist you.
• What happens if my customer pays the invoice before I receive Resolve's advance payout? The non-advanced portion owed to you by the customer will be forwarded to you. Once the shipping details are verified, the remaining “advanced” portion will be forwarded to you.
• How long does it take Resolve to verify my shipment details? Our SLA is 1 business day. However, we are actively working on automating verification to reduce delay in sending advance payouts to our merchants.
• I use a different shipping method that doesn't support tracking numbers or couriers asked for by Resolve. What do I do? Reach out to your assigned Customer Success Manager and let them know. We want to work with you to ensure the success of your net terms program with Resolve.