Resolve supports the ability to refund charges made to your account, either in whole or in part.
We’ll also send an email to your customer notifying them of the refund.
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If your customer has not paid Resolve, then there no further action is required on their part.
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If your customer has paid Resolve, then Resolve will mail a check or ACH the funds to them.
Issuing refunds
Refunds can be issued via the Dashboard and are processed immediately. Once issued, a refund cannot be canceled.
You can issue more than one refund against a charge, but you cannot refund a total greater than the original charge amount.
To refund a charge via the Dashboard:
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Find the charge to be refunded in the charges overview page.
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Click the ••• icon to the right of the charge. From the resulting menu, select
Refund. -
By default, you will issue a full refund. For a partial refund, enter a different amount to be refunded.
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Select a reason for the refund. If you select
Other, you must provide an explanatory note that is attached to the refund. -
Click
Refund.
Alternatively, you can go to the Dashboard page for the specific charge, and click Refund there. (Again, you’ll be given the choice of a full or partial refund and prompted to pick a reason.)
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