Here is everything you need to know about white label invoices at Resolve, which will be activated for all Resolve merchants with the December 10, 2020, release of Simplified Buyer Onboarding to all merchants.
What does it mean that invoices sent through Resolve are now "white label"?
Previously, Resolve would attach a Resolve-branded coversheet to your invoices indicating that the invoice is now payable to Resolve.
Now, Resolve will attach a coversheet branded to your invoices indicating that the invoice is payable to you but instructing the customer on how to pay you using the payment methods you have set up with Resolve (online portal, our lockbox address for checks, etc.)
Example white label invoice
Will my customers still receive emails linking them where to pay online?
Yes, these white label invoices will be attached to emails branded with your business linking your customers to pay online, if that is their preferred method of payment.
Example white label email
Does this change the payment methods available to my customers?
No. Your customers should still pay you through Resolve using the following methods.
ACH or credit card
Enter bank or credit card information via Resolve's online portal.
ACH Transfer ("push" an ACH by initiating it from their bank)
Bank name: First Republic Bank
Routing number: 321081669
Account number: 80007951694
Remittance email: email@example.com
Customers can write out a check payable to you and send it addressed to your business at the Resolve lockbox:
[Your Business's Name]
PO Box 7587
San Francisco, CA 94120
Will this break anything for my customers already using Resolve?
If any of your customers show Resolve as a vendor on their purchase orders, you will want them to update those purchase orders to show your business as the vendor. This is because many companies' AP processes require the vendor on their purchase orders to match the payee on the corresponding invoice.