If you have received an invoice from Resolve or an enrollment link from your Vendor, that means your vendor has signed up with Resolve as their new invoicing and payments partner.
To activate your account, and access the platform, you will need to accept Resolve's Terms & Conditions. The whole process takes less than 2 minutes, and you only have to do it once. Please follow the instructions below, based on your circumstance:
I received my first invoice through Resolve via email
I enrolled but forgot to create a user account
I received my first invoice through Resolve via email
Step 1: You will receive an invoice sent via email from Resolve on behalf of your vendor.
Step 2: Click the “Accept invoice” button.
Step 3: Confirm your contact information.
Step 4: Continue to the next step to agree to our T&Cs and update your payment information. Check the boxes and click 'Confirm & continue.'
Step 5: The activation process is now complete. Now it's time to create your User account.
Step 6: Create your account! Since you just completed enrollment, you will be the owner User of your company's account with Resolve. This means you can invite other team members to join. (Note: Once you invite other users to your account, you would have the option to assign someone else as the owner instead of you, if needed).
Step 7: Verify the 4-digit code sent to the email address you provided.
Step 8: Create your password.
Step 9: You're all set!
I received an enrollment link
You can click on the enrollment link and follow the above steps #3, #4, #6, #7, #8, #9
Step 1: From the enrollment link, confirm your contact information. Click "Confirm & continue."
Step 2: Continue to the next step to agree to our T&Cs and update your payment information. Check the boxes and click 'Confirm & continue.'
Step 3: The activation process is now complete. Now it's time to create your User account.
Step 4: Create your account! Since you just completed enrollment, you will be the owner User of your company's account with Resolve. This means you can invite other team members to join. (Note: Once you invite other users to your account, you would have the option to assign someone else as the owner instead of you, if needed).
Step 5: Verify the 4-digit code sent to the email address you provided.
Step 6: Create your password.
Step 7: You're all set!
I enrolled but forgot to create a user account
If you do not already have an account, you will be given to option to create one from the invoice reminder or weekly statement emails.
Step 1: Locate an invoice reminder email or a weekly statement email.
Step 2: Click 'Create an account'
Step 3: Verify the 4-digit code sent to the email address you provided.
Step 4: Create your password.
Step 5: You're all set!
If you have any questions about the enrollment process or creating a user account, please email us at help@resolvepay.com.
Quick Links:
Why should I create an account?
How do I add team members to my account?
How do I change the account owner?
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