Katya Oringer

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  • How does Resolve integrate with QuickBooks Online?

    Why should I sync my QuickBooks with Resolve?Syncing Resolve to your QuickBooks saves you time by eliminating the need to add invoices and customers manually. It also provides Resolve with as much...

  • Update customer Information

    You can update your existing customers' information using your Dashboard. The different types of information you can update directly through your Dashboard are as follows: Business Name ...

  • What happens if a buyer sent us a payment?

    Even though Resolve provides payment remittance instructions to buyers, there are instances when a buyer may accidentally send a check or deposit payment directly to your business.   You should ens...

  • Credit Bureau Reporting

    What is credit bureau reporting? Resolve reports invoice payment history to a major credit bureau to help build your customers' business credit. Credit bureaus rely on businesses to share credit...

  • Request Credit Line Reinstatements

    Request a reinstatement from your Resolve dashboard You can now submit a reinstatement request using the "Reinstate credit line" option found in the kebab menu on the Customers page, or the Acti...

  • Common tasks in the new Resolve dashboard

    Creating new customers What's new in Resolve: There are now three ways to create customers in Resolve. Automatically create customers by having them apply with your unique buyer application...

  • Credit Assessments FAQ

        What happened to pre-approvals?You'll find pre-approvals under the new Actions menu on your customer detail pages. (Note: as always, if a customer has already been approved or applied direc...

  • For Marketing teams

    Marketing payment terms help merchants improve conversion, repeat purchases, and average order value. Educating customers about Resolve and adding payment terms messaging throughout the conversion...

  • How do I switch between accounts?

    If you have multiple accounts, you can sign into your Resolve accounts using the same email address. This means that a user can easily view their buyer or merchant accounts without having to use d...

  • Advance Pay FAQ

    How do I get started with Advance Pay? Read our overview on Advance Pay.   Can I review my customer's credit decision before they see it? Yes! When a credit decision is made by Resolve, yo...