Mia Smith
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Articles
Recent activity by Mia Smith-
Can I request a re-evaluation for a declined customer?
Customer applications can be declined for a variety of reasons. However, in some cases, our Credit and Risk teams can take a second look. If the customer's application is declined for the following...
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How are MDR fees calculated?
MDR fees, or advance fees, are calculated on each invoice based on: The advanced rate The terms length rate (MDR fee) You can find your MDR fees under Settings > Billing. To calculate the MDR fe...
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How can I confirm if my customer has paid their invoice?
You can check to see if an invoice has been paid two ways - by customer or by invoice. By Customer: Locate the customer account in your dashboard and click on the Customer's name. Click on the I...
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What invoice options does Resolve support?
Resolve supports the following invoice types: Invoices uploaded but not sent Advanced invoices on terms Net terms invoices without an advance Due upon receipt invoices Invoices uploaded but not...
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How do I manually upload an invoice?
To upload an invoice to the Resolve system, please follow these steps: Find the customer in your Dashboard and click on their account Click '+Add Invoice' Click the 'Save and exit' in the upper...
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Why is my customer's account on a credit hold? And how do we remove the credit hold?
What causes an account to be placed on a credit hold? A customer's account is placed on a credit hold when: The account is 15 or more days past due The customer's latest payment failed The custome...
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Why should I create an account?
Creating an account is simple and takes less than 2 minutes. You only have to do it once and it's free! When you sign up, you get access to our customer dashboard and so much more; You can access ...
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How long does it take for my payment to process?
Payment processing times vary by method of payment. Resolve accepts payment via ACH, credit card, direct deposit, and check. We encourage you to pay via ACH or direct deposit, as this is the most s...
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Can an invoice be changed from non-advanced to advanced?
There is no way to change a non-advanced invoice to an advanced invoice. However, you can issue a credit note for a non-advanced invoice and re-upload the same with an advance. Please follow these ...
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How do I pay my invoices?
Before you make a payment, make sure you have accepted Resolve's Terms & Conditions. Pay an invoice without logging in Pay an invoice directly through your Resolve account Pay an invoice without...