Linda Sea
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Activity overview
Latest activity by Linda Sea-
Linda Sea created an article,
Did Resolve receive my payment?
Check your dashboard firstLog in at app.resolvepay.com and open the Invoices tab. Paid invoices are marked Paid, and you'll get an email receipt for payments made through Resolve.How long payments ...
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Linda Sea created an article,
Who is Resolve, and why am I getting emails from you?
Resolve is the payments and net terms partner for your merchant (the company you buy from). When you buy on terms, your merchant sends the invoice through Resolve, and you pay Resolve. That's why i...
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Linda Sea created an article,
Why is my account on hold, and how do I get it lifted?
A hold pauses new purchases on net terms until your account is back in good standing. It doesn't close your account, and you can still pay any invoice you owe.Why accounts go on holdAn invoice is p...
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Linda Sea created an article,
What happens after I apply for net terms?
This article covers what happens after you apply, why you may be approved for less than you asked for, and what to do if you're declined.How long does a decision take?Many applications get an insta...
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Linda Sea created an article,
Our AP team can't process this invoice. What do we do?
Most invoice problems fall into one of the cases below. Each one shows who can fix it and what to send so it gets fixed the first time.The invoice has a "For your records only" watermarkEmail help@...
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Linda Sea created an article,
How do I change who receives our invoices?
Resolve sends invoices, statements and reminders to the AP email on your account. If your AP inbox, team or billing address changes, here's how to update it.Add or remove people on your teamIf you ...
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Linda Sea created an article,
How do I get a copy of an invoice, credit memo or statement?
You can download invoice PDFs yourself at any time, either from your weekly statement email or from your Resolve dashboard.From your weekly statement email Open the most recent statement email from...
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Linda Sea created an article,
Understanding Your Payout Timing by Net Term
Resolve now lets you receive your advance payouts on different schedules depending on the net term of each invoice. This means you can choose a payout timing that balances your cash-flow needs with...
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Linda Sea created an article,
How to appeal a declined customer's credit decision
If Resolve declined one of your customers for net terms and you think we should take another look, you can appeal the decision right from your Resolve dashboard. Tell us why the decision should be...
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Linda Sea created an article,
Request Credit Line Adjustment (Customer)
Request a credit line adjustment from your Resolve dashboardYou can now submit a credit line adjustment request using the "Request higher credit line" option found in home page of the dashboard whe...