Mia Smith
- Total activity 25
- Last activity
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Activity overview
Latest activity by Mia Smith-
Mia Smith created an article,
Why is my customer's account on a credit hold? And how do we remove the credit hold?
What causes an account to be placed on a credit hold? A customer's account is placed on a credit hold when: The account is 15 or more days past due The customer's latest payment failed The custome...
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Mia Smith created an article,
How long does it take for my payment to process?
Payment processing times vary by method of payment. Resolve accepts payment via ACH, credit card, direct deposit, and check. We encourage you to pay via ACH or direct deposit, as this is the most s...
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Mia Smith created an article,
How do I log in to my Resolve dashboard?
Step 1: Go to www.resolvepay.com Step 2: Click on 'Log In' in the upper right corner Step 3: Input your username and password and click 'Log In' If you have attempted to reset your password and...
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Mia Smith created an article,
Why should I create an account?
Creating an account is simple and takes less than 2 minutes. You only have to do it once and it's free! When you sign up, you get access to our customer dashboard and so much more; You can access ...
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Mia Smith created an article,
How do I pay my invoices?
Before you make a payment, make sure you have accepted Resolve's Terms & Conditions. Pay an invoice without logging in Pay an invoice directly through your Resolve account Pay an invoice without...
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Mia Smith created an article,
Why is my customer still "Pending Enrollment" and what does this mean?
Once you "Enroll" a customer, the customer will stay in "pending Enrollment" status until they accept our T&Cs - then their account becomes active, and you are able to receive advances on their inv...
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Mia Smith created an article,
Can an invoice be changed from non-advanced to advanced?
There is no way to change a non-advanced invoice to an advanced invoice. However, you can issue a credit note for a non-advanced invoice and re-upload the same with an advance. Please follow these ...
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Mia Smith created an article,
How can I confirm if my customer has paid their invoice?
You can check to see if an invoice has been paid two ways - by a customer or by an invoice. By Customer: Locate the customer account in your dashboard and click on the Customer's name. Click on ...
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Mia Smith created an article,
Are advance fees refundable?
When an advanced invoice is sent, advance fees are deducted from the advanced amount you receive. To be eligible to receive refunded/partially-refunded advanced fees, you have a five day window, ...
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Mia Smith created an article,
What does it mean when a payment fails due to "Corp Customer Advises Not Authorized"?
Payment failures due to reason code "CORP CUSTOMER ADVISES NOT AUTHORIZED" arise because your bank stopped the payment. This can happen when your Bank has a block for payments to new vendors for se...