Mia Smith
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Recent activity by Mia Smith-
How to Resolve a Rejected Shipment
If your shipment was rejected, it means we were unable to verify delivery based on the information provided.Most rejections can be resolved quickly by updating your shipment details.Step 1: Review ...
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Business Credit Eligibility: Requirements and Guidelines
Minimum Eligibility for Business Financing through Resolve To qualify for credit through Resolve, businesses must meet the following minimum eligibility requirements: Annual Sales: $60K or higher ...
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Merchant Dispute Policies and Procedures
We are committed to providing our customers and merchants with a seamless and secure experience. However, we understand that disputes may arise from time to time. This Dispute Policy outlines the p...
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Why is my customer's account on a credit hold? And how do we remove the credit hold?
What causes an account to be placed on a credit hold? A customer's account is placed on a credit hold when: The account is 15 or more days past due The customer's latest payment failed The custome...
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How do I pay my invoices?
Before you make a payment, make sure you have accepted Resolve's Terms & Conditions. Pay an invoice without logging in Pay an invoice directly through your Resolve account Pay an invoice without...
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How can I confirm if my customer has paid their invoice?
You can check to see if an invoice has been paid two ways - by customer or by invoice. By Customer: Locate the customer account in your dashboard and click on the Customer's name. Click on the I...
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Shipment Verification Requirements for Advance Pay Invoices
Resolve shares shipment details with your customers, including real-time status updates, when you include the details when sending an invoice through Resolve. Why Shipping Details Matter Shipping d...
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Can I request a re-evaluation for a declined customer?
Customer applications can be declined for a variety of reasons. However, in some cases, our Credit and Risk teams can take a second look. If the customer's application is declined for the following...
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How are MDR fees calculated?
MDR fees, or advance fees, are calculated on each invoice based on: The advanced rate The terms length rate (MDR fee) You can find your MDR fees under Settings > Billing. To calculate the MDR fe...
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How long does it take for my payment to process?
Payment processing times vary by method of payment. Resolve accepts payment via ACH, credit card, direct deposit, and check. We encourage you to pay via ACH or direct deposit, as this is the most s...