Mia Smith
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Articles
Recent activity by Mia Smith-
What does it mean when a payment fails due to "Corp Customer Advises Not Authorized"?
Payment failures due to reason code "CORP CUSTOMER ADVISES NOT AUTHORIZED" arise because your bank stopped the payment. This can happen when your Bank has a block for payments to new vendors for se...
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How do I log in to my Resolve dashboard?
Step 1: Go to www.resolvepay.com Step 2: Click on 'Log In' in the upper right corner Step 3: Input your username and password and click 'Log In' If you have attempted to reset your password and...
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Why should I create an account?
Creating an account is simple and takes less than 2 minutes. You only have to do it once and it's free! When you sign up, you get access to our customer dashboard and so much more; Access your acc...
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Customer Dispute Policies and Procedures
We are committed to providing our customers and merchants with a seamless and secure experience. However, we understand that disputes may arise from time to time. This Dispute Policy outlines the p...
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What invoice options does Resolve support?
Resolve supports the following invoice types: Invoices uploaded but not sent Advanced invoices on terms Net terms invoices without an advance Due upon receipt invoices Invoices uploaded but not...
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How do I manually upload an invoice?
To upload an invoice to the Resolve system, please follow these steps: Find the customer in your Dashboard and click on their account Click '+Add Invoice' Click the 'Save and exit' in the upper...
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Can an invoice be changed from non-advanced to advanced?
There is no way to change a non-advanced invoice to an advanced invoice. However, you can issue a credit note for a non-advanced invoice and re-upload the same with an advance. Please follow these ...