Mia Smith
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Articles
Recent activity by Mia Smith-
Understanding the UCC-1 filing on your account
When you use Resolve Advance Pay, Resolve files a UCC-1 financing statement naming your business. This is a public filing that documents Resolve’s interest in the receivables you sell to us through...
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How to Resolve a Rejected Shipment
If your shipment was rejected, it means we were unable to verify delivery based on the information provided.Most rejections can be resolved quickly by updating your shipment details.Step 1: Review ...
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Business Credit Eligibility: Requirements and Guidelines
Minimum Eligibility for Business Financing through Resolve To qualify for credit through Resolve, businesses must meet the following minimum eligibility requirements: Annual Sales: $60K or higher ...
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Merchant Dispute Policies and Procedures
We are committed to providing our customers and merchants with a seamless and secure experience. However, we understand that disputes may arise from time to time. This Dispute Policy outlines the p...
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Why is my customer's account on a credit hold? And how do we remove the credit hold?
What causes an account to be placed on a credit hold? A customer's account is placed on a credit hold when: The account is 15 or more days past due The customer's latest payment failed The custome...
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How do I pay my invoices?
Before you make a payment, make sure you have accepted Resolve's Terms & Conditions.Pay an invoice without logging in (Pay as Guest)Pay an invoice directly through your Resolve account Pay an invoi...
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How can I confirm if my customer has paid their invoice?
You can check to see if an invoice has been paid two ways - by customer or by invoice. By Customer: Locate the customer account in your dashboard and click on the Customer's name. Click on the I...
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Shipment Verification Requirements for Advance Pay Invoices
Resolve shares shipment details with your customers, including real-time status updates, when you include the details when sending an invoice through Resolve. Why Shipping Details Matter Shipping d...
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Can I request a re-evaluation for a declined customer?
Customer applications can be declined for a variety of reasons. However, in some cases, our Credit and Risk teams can take a second look. If the customer's application is declined for the following...
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How are MDR fees calculated?
MDR fees, or advance fees, are calculated on each invoice based on: The advanced rate The terms length rate (MDR fee) You can find your MDR fees under Settings > Billing. To calculate the MDR fe...