In some cases, your customers will send payments to Resolve for invoices that were not uploaded to the Resolve system. The best way for you to receive this payment is by uploading an invoice without sending it.
1. Add this invoice to the correct customer within the Resolve dashboard.
2. Click the 'Save and exit' button in the upper right corner.
3. Once this is done, please let us know at accounts@resolvepay.com so that we can remit payment for this invoice. You will receive this payment in 1-2 business days.
*Please be aware that clicking on "Review and Send" may result this invoice being sent to your customer again and a fee may be assessed. You must click "Save and Exit" to avoid incurring additional fees on this invoice and having this invoice being sent again to your customer.
Best practice is to sync your accounting software (i.e. QB Online or NetSuite) with Resolve, that way all of your invoices are auto-synced, which means we will be able to find all your invoices whether they were sent on terms with an advance, sent on terms without an advance or sent as Due Upon Receipt.
Review QuickBooks Online sync options:
Auto Bookkeeping for QuickBooks Online
How does Resolve integrate with QuickBooks Desktop?
How does Resolve integrate with QuickBooks Online?
Review NetSuite sync options:
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