How to void a credit note

If you want to void or 'reverse' a credit note, you may do so by requesting to void a credit note. When you request to void a credit note, an email is sent to our support team. Once the request is sent:

• We may void your credit note, which will reverse all applications and refunds of the credit note
  • Ex: If that credit note was applied toward an invoice, the credits toward that invoice will be reversed
    
  • Ex: If a customer received a refund on that credit note, the refund will be reversed
    
  • We’ll also send an email to your customer notifying them if we void the credit note
• We may follow up with you to request additional information about why you need to void your credit note

How to request to void a credit note

You may request to void a credit note via the Dashboard. To do so:

1. Find the credit note you want to void. You may find it through looking at individual invoices or customers.
2. Click the ••• icon to the right of the credit note. From the resulting menu, select Void credit note.
3. Review the information shown, and click Request