How to submit a manual credit application for my customer?

Resolve accepts both online credit applications and manually filled credit applications. 

Where can I find a manual application form?

• Login to your Resolve merchant dashboard.
• Go to "Resources" located at the top of the page.
• Download the PDF titled "Customer net terms application" for a copy of Resolve's manual application PDF.

How to submit a manual credit application?

• Have the blank PDF filled out by the applicant.
  • All information should be filled out, signed, and dated after they have reviewed the attached Net Terms Agreement.
• Return the completed application PDF to credit@resolvepay.com.
  • Please feel free to provide any extra details, information, or documentation in the email Resolve may need for review.

Once a manual credit application is received, it will be reviewed by our Risk Team. You will be updated regarding the status of the application by email. 

If our Risk Team approves the application, it will be enrolled automatically. Once enrolled, the account will be established for net terms and available shortly after approval. 

Additional resources

Uploading additional documents for a credit check

Can I request a re-evaluation for a declined customer?