Can I request a re-evaluation for a declined customer?

Customer applications can be declined for a variety of reasons. However, in some cases, our Credit and Risk teams can take a second look.

If the customer's application is declined for the following reasons, you may upload additional information through your online portal and then reach out to credit-requests@resolvepay.com to request a re-evaluation:

1. Not enough credit history
2. Not enough information in the application
3. Cannot verify that the applicant works for the submitted business, or
4. Unable to find the business's credit report

The following methods of credit appeal are acceptable:

• Having the applicant connect with Plaid or provide the last three (6) month's bank statements
  
  • Applicant's are prompted to connect with Plaid during the application process, however this feature can also be utilized after the application has already been submitted. 
    • Verify your revenue with Plaid or bank statements
• Having the applicant sign a personal guarantee
  • Personal guarantees can bolster a customer's application when their business credit profile is not enough to approve them for a credit line.
    • How to Add and Sign a Personal Guarantee
• Verification of the applicant's business
  • To protect your business and Resolve against fraud, we may decline the application until we can verify the applicant's relationship with the business they are applying under. Acceptable documents are:
    
    • Articles of organization
    • Stock certificate

If we cannot approve an application, we encourage you to invoice your declined customer through Resolve using Non-Advanced Net Terms (NANT). Invoicing your customers using NANT will help your customer build an internal credit history with Resolve, which can help Resolve re-evaluate the account again once a sufficient credit history is built.

Resolve now supports all invoicing

What invoice options does Resolve support?

Should the customer establish a positive and timely repayment history through NANT, we encourage you to reach out to us for a re-evaluation at credit-requests@resolvepay.com