Signing In with a One-Time Code – Resolve

Resolve now offers a simpler way to sign in — no password required. When you log in, we automatically email you a 6-digit code that you can use instead of your password.

How the new login works

Go to resolve.com and click Sign In.
Enter your email address and click Continue.
Check your inbox. Resolve automatically sends a 6-digit code to the email address you entered. The subject line will be from Resolve.
Enter the code in the credentials field on the next screen. You can also enter your existing password here — both work.
You're in. If your account is linked to more than one Resolve organization, you'll be prompted to select which one to open.

Frequently asked questions

Do I have to use the code? Can I still use my password?

Yes — your existing password still works on the same screen. You can type the code or your password; either one signs you in. Nothing about your password has changed.

I didn't receive the code. What should I do?

Check your spam or junk folder first. The email comes from the same Resolve address as other notifications. If it's not there, click Resend code on the sign-in screen to get a new one. Make sure you're checking the inbox for the email address you entered in step 1.

The code isn't working.

Codes expire after a few minutes. If yours has expired, click Resend code to get a fresh one and enter it promptly.

I use SSO (Google or another provider) to sign in. Does anything change?

No. Your SSO option is still available on the sign-in screen and works exactly as before.

I use two-factor authentication (2FA). Does this affect it?

No. 2FA is separate and unchanged. The one-time code on the sign-in screen replaces the password step — it doesn't interact with your 2FA settings.

I manage multiple Resolve accounts. Will this still work?

Yes. After you sign in, Resolve will show you a list of your accounts to choose from, same as always.

I was invited to join a Resolve account but haven't accepted yet. Can I use a code to sign in?

Not until you've accepted the invitation. Follow the link in your invite email to complete setup first, then you can sign in with a code at your next login.

Still need help?

If you're having trouble signing in, contact Resolve support and we'll help you get in.