How do I enroll with Resolve and create a user account?

If you have received an invoice from Resolve or an enrollment link from your Vendor, that means your vendor has signed up with Resolve as their new invoicing and payments partner.

To activate your account, and access the platform, you will need to accept Resolve's Terms & Conditions. The whole process takes less than 2 minutes, and you only have to do it once. Please follow the instructions below, based on your circumstance:

I received my first invoice through Resolve via email

I received an enrollment link 

I enrolled but forgot to create a user account

I received an invoice and want to create an account from the payment gateway

 

 

I received my first invoice through Resolve via email

Step 1: You will receive an invoice sent via email from Resolve on behalf of your vendor.

Step 2: Click the “Accept invoice” button. 

 

 

Step 3: Confirm your contact information. 

Step 4: Verify the 6-digit code sent to the email address on file.

Step 5: Continue to the next step to agree to our T&Cs and update your payment information. Check the boxes and click 'Confirm & continue.'

Step 6: The activation process is now complete. Now it's time to create your User account. 

 

 

Step 7: Create your account! Since you just completed enrollment, you will be the owner user of your company's account with Resolve. This means you can invite other team members to join. (Note: Once you invite other users to your account, you would have the option to assign someone else as the owner instead of you, if needed).

Step 8: Create your password.

Step 9: You're all set!

I received an enrollment link

You can click on the enrollment link and follow the above steps #3, #4, #6, #7, #8, #9

Step 1: From the enrollment link, confirm your contact information. Click "Confirm & continue."

 

Step 2: Verify the 6-digit code sent to the email address on file.

Step 3: Continue to the next step to agree to our T&Cs and update your payment information. Check the boxes and click 'Confirm & continue.'

Step 4: The activation process is now complete. Now it's time to create your User account. 

 

Step 4: Create your account! Since you just completed enrollment, you will be the owner User of your company's account with Resolve. This means you can invite other team members to join. (Note: Once you invite other users to your account, you would have the option to assign someone else as the owner instead of you, if needed).

Step 8: Create your password.

Step 9: You're all set!

I enrolled but forgot to create a user account

If you do not already have an account, you will be given to option to create one from the invoice reminder or weekly statement emails.

Step 1: Locate an invoice reminder email or a weekly statement email.

 

 

Step 2: Click "Sign up to pay in dashboard"

Step 3: Verify the 6-digit code sent to the email address on file.

 

Step 8: Create your password.

Step 9: You're all set!

I received an invoice and want to create an account from the payment gateway

Step 1: You will receive an invoice sent via email from Resolve on behalf of your vendor. Click the “Make a payment” button.

Step 2: You are now on the payment gateway. Click “Pay as guest” if you want to pay the invoice first and then create an account. Alternatively, you can click “Sign up to pay in dashboard” to create an account and pay from your dashboard.  

 

Step 3: If you clicked on “Pay as guest” in the previous step choose one of the payment methods: Card, ACH, Transfer or Check. If you selected Card or ACH, enter relevant payment information and click “Submit payment”. 

 

 

Step 4:  If you paid via Card or ACH, you will see a payment successful screen. Your invoice payment is now complete. It’s now time to create your user account.

 

 

Step 5: Verify your identity! Choose the email address that you want to create an account with and click the “Send verification code” button. If you clicked on “Sign up to pay in dashboard” on Step 2, this is the step that you are redirected to. 

 

Step 6: A verification code will be sent to the email address you selected in the previous step

Step 7: Verify your email with the 6-digit code 

 

Step 8: Create an account! Enter your account information

Step 9: Create a password! Once you enter the password, you’re all set! Clicking the “Confirm and continue” button will automatically create your account and log you into your dashboard.