How do I enroll with Resolve and create a user account?

If you have received an invoice from Resolve or an enrollment link from your Vendor, that means your vendor has signed up with Resolve as their new invoicing and payments partner.

To activate your account, and access the platform, you will need to accept Resolve's Terms & Conditions. The whole process takes less than 2 minutes, and you only have to do it once. Please follow the instructions below, based on your circumstance:

I received my first invoice through Resolve via email or received an enrollment link

I was automatically enrolled and don't yet have my user account OR I want to create an account but was not asked to enroll

I received my first invoice through Resolve via email OR received an enrollment link

Step 1: You will receive an enrollment link or invoice sent via email from Resolve on behalf of your vendor.

Step 1a: If you received an invoice, click the “Accept invoice” button in your email.

Step 2: Create your Resolve login— you have the choice of setting your own password or using your Google or Microsoft login.

Step 3: Verify your email address by entering the 6-digit code sent to the email you used to create your account.

Step 4: Enter your contact information.

Step 5: Change your payment remittance and agree to the Net Terms Agreement.

Step 6: The enrollment process is complete! You can now log into your Resolve dashboard to access perks like setting up Autopay, extend the due date on eligible invoices, and request a higher credit limit. 

As the person who completed enrollment on behalf of your company, you will automatically be assigned as the owner user of your company's account with Resolve. This means you can invite other team members to join. (Note: Once you invite other users to your account, you would have the option to assign someone else as the owner instead of you, if needed).

I was automatically enrolled and don't yet have my user account OR I want to create an account but was not asked to enroll

If you do not already have an account, you will be given to option to create one from the invoice reminder or weekly statement emails, or from the guest payment portal.

Step 1: Locate an invoice reminder email, weekly statement email, or invoice email. You can click 'Make a payment' to access the payment gateway.

Step 2: You are now on the payment gateway. Click “Pay as guest” if you want to pay the invoice first and then create an account. Alternatively, you can click “Sign up to pay in dashboard” to create an account and pay from your dashboard.  

Step 3: If you clicked on “Pay as guest” in the previous step choose one of the payment methods: Card, ACH, Transfer or Check. If you selected Card or ACH, enter relevant payment information and click “Submit payment”. 

Step 4:  If you paid via Card or ACH, you will see a payment successful screen. Your invoice payment is now complete. It’s now time to create your user account.

Step 5: Create your Resolve login— you have the choice of setting your own password or using your Google or Microsoft login. Agree to the Net Terms Agreement if you haven't already.

Step 6: Verify your email address by entering the 6-digit code sent to the email you used to create your account.

Step 7: Enter your contact information.

Step 8: Your account is now set up!

You can now log into your Resolve dashboard to access perks like setting up Autopay, extend the due date on eligible invoices, and request a higher credit limit. 

As the person who completed enrollment on behalf of your company, you will automatically be assigned as the owner user of your company's account with Resolve. This means you can invite other team members to join. (Note: Once you invite other users to your account, you would have the option to assign someone else as the owner instead of you, if needed).