How to request a refund of your open credit note balance

What is a credit note, and how are they created?

Credit note balances can be created in the following cases: 

• Overpayments 
  • Payments are made towards an invoice that has already been paid in full.
  • It can also be created when paying the full balance of a partially refunded invoice.
• Your payment was missing remittance information and could not be applied
  
  • In this case, please send us an email at help@resolvepay.com so that we may allocate the funds toward the appropriate invoice(s)
• A refund was issued after the invoice was fully paid. 
  
  • If a refund was issued before the invoice was paid, the credit note will reduce the total balance due on the invoice. There would not be an open credit balance created.

How do I check if I have a credit note balance?

Your credit note balance is provided to you in Resolve's weekly and monthly statement emails.

Weekly Statement Example

Monthly Statement Example

What can I do with these credits?

1. You may reach out to your merchant or Resolve to have these credits applied to your open invoices.
2. You may request a refund by contacting Resolve at help@resolvepay.com

How do I request a refund?

Resolve processes refunds through ACH or check only.

Reach out to Resolve at help@resolvepay.com with the following information:

• For Checks: 
  • Business Name
  • Credit amount to be refunded
  • Contact Name
  • Contact Email
  • Mailing Address

• For ACH:
  • Business Name
  • Credit amount to be refunded
  • Contact Name
  • Contact Email
  • Mailing Address
  • Bank routing number
  • Bank account number

After the information is provided, our team will be in touch with updates regarding the refund status.