How do I adjust the advance rate for an invoice I want to send?
Resolve allows you to select the advance rate you would like to receive on a specific invoice before that invoice is sent. There are a few steps to make sure this is available for your invoice:
1. Resolve needs to enable the functionality for your account. If you believe it has not been enabled, please reach out to your Customer Success Manager, through the Chat feature in your dashboard, or at firstname.lastname@example.org.
2. Verify that the invoice you would like to adjust is eligible for a different advance rate. Resolve approves each of your customers at an advance rate of 50%, 75%, or 90%. Advance rates for invoices can only be adjusted to a lower advance rate than what the customer is approved for. For customers approved at 50%, that means that their invoice advance rates cannot be adjusted (they will always be 50%). For customers at 90%, their invoice advance rates can be adjusted to 75% or 50%. Finally, for customers at 75%, their invoice advance rates can be adjusted to 50%.
3. Select the desired advance rate when Adding and Sending the invoice. The desired advance rate needs to be selected before you send the invoice to your customer. You can select and confirm the desired advance rate in the Add Invoice modal of the dashboard:
As you select your desired advance rate, the information in the right-hand Summary box will update accordingly: