How do I request a terms extension on an advance pay invoice?
You can now submit a request to extend terms on advance pay invoices by using the "Request terms extension" option found in the kebab menu on the Invoices page, or the Actions drop-down menu on the Invoice details page.
Kebab menu option:
Once confirmed, our operations team will be automatically notified and will review your customer's account within 4 hours. You will receive notice of the extension decision via email.
Please note the following:
- You may only extend, and not shrink, your invoice's term length.
- You may only extend terms lengths to eligible terms that have been enabled for your account. If you would like to inquire about other term lengths that are available for non-advanced invoices, please reach out to your Customer Success Manager or email firstname.lastname@example.org.