How do I get a copy of an invoice, credit memo or statement?

You can download invoice PDFs yourself at any time, either from your weekly statement email or from your Resolve dashboard.

From your weekly statement email

1. Open the most recent statement email from Resolve.
2. Click the invoice number.
3. Click Download PDF in the top right corner, under the invoice balance.

From your Resolve dashboard

1. Log in at app.resolvepay.com.
2. Go to the Invoices tab.
3. Find the invoice and click the three dots (···) at the end of its row.
4. Click View PDF, then download or print it.

Credit memos (credit notes)

When a credit note is issued, Resolve emails a PDF to your account's AP contact on file. If you need another copy, please reach out to Resolve at help@resolvepay.com. 

Account statements

Resolve emails a statement of your open invoices every week and every month. You can also view these in the Resolve Dashboard under the Statement tab.

If a link won't open

Links in Resolve emails sometimes ask you to log in before showing the document. If you don't have a login yet, see How do I enroll with Resolve and create a user account? or ask a teammate who has access to add you as a user.

Still need help?

Email help@resolvepay.com or call 833-373-7658. Include the invoice or credit memo number and your company's name so we can find it quickly.