Apply Credit Notes to Open Invoices

Apply open credits on your account to invoices using the instructions below:

1. Log in to the Customer Portal provided by Resolve

• Click here to access the login page
• Don't have an account? Reach out to help@resolvepay.com and we will help you get one set up

2. Navigate to the "Invoices" or "Payments" pages and click the "Apply Credit Notes" button in the upper right-hand corner

• Clicking "Apply credit notes" will open up a full-screen modal

3. Select the credit note(s) that you would like to use and the invoice(s) you would like to apply the credits towards

• You may use credits across multiple credit notes to pay for one or more invoices
• Be sure that the "Ending Balance" calculation in the upper right-hand corner is $0.00 before you try to apply your credits

4. Click "Apply credit"

Why can't I apply my "Unapplied payment balance" towards my invoices?

• Applying "Unapplied payment balances" is not supported in the product at this time. In order to apply UPAs toward your invoices, please reach out to help@resolvepay.com and we will be glad to assist you.