Payment processing times vary by method of payment. Resolve accepts payment via ACH, credit card, direct deposit, and check.
We encourage you to pay via ACH or direct deposit, as this is the most secure method of payment.
| Total Processing Time | Instructions | |
| Credit Card | Immediate |
OR
*There is a 2.9% processing fee, additionally charged by the credit card processor. |
| Direct Deposit | 1 business day |
Bank Name: JP Morgan Chase |
| ACH | 2-3 business days |
OR
|
| Checks | 5-15 business days |
Regular USPS mail only (no certified or overnight mail): East Coast: Resolve Pay P.O. Box 737634 Dallas, TX 75373-7634 West Coast: Resolve Pay P.O. Box 103362 Pasadena, CA 91189-3362
Overnight Express Mail - *FedEx and UPS only*: East Coast: JPMorgan Chase (TX1-0029) Attn: Resolve 737634 14800 Frye Road, 2nd Floor Ft Worth, TX 76155 West Coast: JPMorgan Chase Attn: Resolve 103362 2710 Media Center Dr. Building #6, Suite #120 Los Angeles, CA 90065 |
Payment Flow:
Credit Card
Invoices paid via credit card are marked as Paid immediately once payment is submitted successfully.
Direct Deposit
Invoices paid via direct deposit take one business day to be marked as paid in our system. All direct deposits received by our bank will be pushed to our system the next business day and applied to your account.
ACH
Invoices paid via ACH take three business days to be marked as paid. Payments submitted before 9:20 AM PST will be executed at 9:20 AM PST. It takes our bank two business days to verify the payment. The invoice will be marked as paid the next morning at 9:01 AM PST.
Payments submitted after 9:20 AM PST will be executed the next business day.
Checks
Invoices paid via check can take 5-15 business days to be marked as paid; however, this can be longer, depending on USPS transit time. Once our lockbox receives the check, it is deposited the same business day. All checks received by our bank will be pushed to our system the next business day and applied to your account.
Common Questions
I've submitted payment for my past due balances. When will my account be reactivated?
Your account will be reactivated once payment for all past due invoices is marked as Paid.
I've submitted payment towards open invoices to free up additional credit to be able to place another order. When will my credit balance be replenished?
Your available credit balance will be replenished once your payment is marked as Paid.
I need to place an order today, but my pending payment is blocking my available balance.
You can reach out to help@resolvepay.com and ask our associates to review your account for a line increase.
I sent my payment to my merchant.
Your merchant will forward your payment to Resolve. If you have submitted payment to your merchant and have expected your invoices to be marked as paid, please reach out to help@resolvepay.com and CC your merchant with your payment confirmation.
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