Payment processing times vary by method of payment. Resolve accepts payment via ACH, credit card, direct deposit, and check.
We encourage you to pay via ACH or direct deposit, as this is the most secure method of payment.
|Total Processing Time
*There is a 2.9% processing fee, additionally charged by the credit card processor.
|1 business day
Bank Name: JP Morgan Chase
|2-3 business days
|5-15 business days
Regular USPS mail only (no certified or overnight mail):
P.O. Box 737634
Dallas, TX 75373-7634
P.O. Box 103362
Pasadena, CA 91189-3362
Overnight Express Mail - *FedEx and UPS only*:
JPMorgan Chase (TX1-0029)
Attn: Resolve 737634
14800 Frye Road, 2nd Floor
Ft Worth, TX 76155
Attn: Resolve 103362
2710 Media Center Dr.
Building #6, Suite #120
Los Angeles, CA 90065
Invoices paid via credit card are marked as Paid immediately once payment is submitted successfully.
Invoices paid via direct deposit take one business day to be marked as paid in our system. All direct deposits received by our bank will be pushed to our system the next business day and applied to your account.
Invoices paid via ACH take three business days to be marked as paid. Payments submitted before 9:20 AM PST will be executed at 9:20 AM PST. It takes our bank two business days to verify the payment. The invoice will be marked as paid the next morning at 9:01 AM PST.
Payments submitted after 9:20 AM PST will be executed the next business day.
Invoices paid via check can take 5-15 business days to be marked as paid; however, this can be longer, depending on USPS transit time. Once our lockbox receives the check, it is deposited the same business day. All checks received by our bank will be pushed to our system the next business day and applied to your account.
I've submitted payment for my past due balances. When will my account be reactivated?
Your account will be reactivated once payment for all past due invoices is marked as Paid.
I've submitted payment towards open invoices to free up additional credit to be able to place another order. When will my credit balance be replenished?
Your available credit balance will be replenished once your payment is marked as Paid.
I need to place an order today, but my pending payment is blocking my available balance.
You can reach out to firstname.lastname@example.org and ask our associates to review your account for a line increase.
I sent my payment to my merchant.
Your merchant will forward your payment to Resolve. If you have submitted payment to your merchant and have expected your invoices to be marked as paid, please reach out to email@example.com and CC your merchant with your payment confirmation.