How do I change who receives our invoices?

Resolve sends invoices, statements and reminders to the AP email on your account. If your AP inbox, team or billing address changes, here's how to update it.

Add or remove people on your team

If you have a dashboard login with the Owner or Admin role:

1. Log in at app.resolvepay.com.
2. Go to Settings › Team.
3. Click Invite new user to add someone, or use the menu on a user's row to remove them.

Invited users start getting emails once they accept the invitation. Full steps: How to add/delete users.

Change the AP email that receives invoices

To send invoices to a shared inbox (for example, ap@yourcompany.com) or to an invoice-capture address, email help@resolvepay.com with:

• Your company name, and the supplier(s) whose invoices you receive through Resolve
• The email address to remove, if any
• The new email address
• The date the change takes effect, if it isn't immediate

Change your billing or mailing address

Email help@resolvepay.com with the new address and whether it applies to all of your accounts or just one. Invoices issued after the change will show the new address.

If an invoice you already received shows the wrong bill-to company or address, mention the invoice number and we'll send a corrected copy

Still need help?

Email help@resolvepay.com or call 833-373-7658. Include the invoice or credit memo number and your supplier's name so we can find it quickly.