Our AP team can't process this invoice. What do we do?

Most invoice problems fall into one of the cases below. Each one shows who can fix it and what to send so it gets fixed the first time.

The invoice has a "For your records only" watermark

Email help@resolvepay.com with the invoice number and say that your AP team needs a copy without the watermark.

The PO number is missing or wrong

Please reach out to your merchant directly to request the PO number for this information as Resolve doesn't have these details. 

The bill-to company or address is wrong

Email help@resolvepay.com with the invoice number and the correct details. We'll update your account and send a corrected copy, or ask your supplier to reissue it if needed.

The amount, pricing or items are wrong

Email help@resolvepay.com with the invoice or order details and we will work with you and the merchant to resolve the discrepencies. 

We need something else on the invoice (sales tax, job number, proof of delivery)

Ask your merchant directly. They can add details or attach documents to the invoice, and resend the invoice with the correct details.