Did Resolve receive my payment? – Resolve

Check your dashboard first

Log in at app.resolvepay.com and open the Invoices tab. Paid invoices are marked Paid, and you'll get an email receipt for payments made through Resolve.

How long payments take to show

Payment method	Shows as paid in
Credit card	Right away
Direct deposit or wire	1 business day after it arrives
ACH (through Resolve)	About 3 business days
Check (USPS)	5–15 business days, depending on mail time

If your payment is still inside that window, it's on its way. More detail: How long does it take for my payment to process?

Still showing unpaid after that?

Email help@resolvepay.com with:

The invoice number(s) the payment was for
The amount and date sent
Your proof of payment: check number and the address it was mailed to, or an ACH or wire trace number or bank confirmation

We'll find the payment and apply it. If a late fee was added while your payment was on its way, ask us to review it at the same time.

Did you mail a check to an old address?

Checks sent to old Resolve addresses can be delayed or never processed. Check the current mailing addresses in How do I pay with a check?

Paid your merchant directly instead?

That's OK. Your merchant needs to let Resolve know so the invoice is marked paid. Until they do, you may keep getting reminders. Email help@resolvepay.com with your proof of payment, CC your merchant, and we'll sort it out with them.

To avoid this next time, pay using the details on the Resolve invoices to ensure accurate processing times.